Overview
Coinsquare is a Canadian cryptocurrency exchange that lets users buy, sell, and manage digital assets. This guide walks you through the standard login flow, multi-factor authentication (2FA), steps for account recovery, and common troubleshooting tips so you can regain access safely and swiftly.
How to sign in (step‑by‑step)
- Open the Coinsquare website or mobile app. Use the official domain (e.g., coinsquare.com) to avoid phishing.
- Click Sign In or tap the Login icon.
- Enter your registered email address and password, then click Continue.
- If 2FA is enabled, enter the time‑based one‑time password (TOTP) from your authenticator app or the SMS code if you configured SMS verification.
- Upon successful authentication you will land on your dashboard.
Enable and manage 2FA
Two‑factor authentication drastically reduces account takeover risk. Coinsquare supports authenticator apps (recommended) and SMS as secondary options.
- In your account settings, choose Security → Two‑Factor Authentication.
- Scan the QR code with Google Authenticator, Authy, or another TOTP app.
- Save backup/recovery codes in a secure password manager or offline vault.
If you lose your phone, recovery codes are usually the fastest way to regain access. Keep them safe.
Troubleshooting common login issues
- Wrong password: Use the Forgot password link to request a reset email. Check spam folders and allow up to a few minutes for delivery.
- 2FA not working: Make sure your authenticator clock is synchronized. For Authy/Google Authenticator, enable automatic time correction in app settings.
- Account locked: Multiple failed attempts can trigger a temporary lockout. Wait the specified cooldown or contact Coinsquare support with identity proof if needed.
- Phishing concerns: If you suspect a phishing attempt, change your password immediately from a different device and contact support.
Account recovery & verification
Coinsquare may require identity verification (KYC) for account recovery or to comply with local regulations. Typical documents include government ID and a selfie. Prepare clear scans or photos and follow the submission checklist in the support portal.
If you cannot complete verification online, customer support can provide instructions and a secure upload portal.
Security best practices
- Use a unique, strong password stored in a password manager.
- Always enable authenticator‑based 2FA (not SMS where possible).
- Keep your recovery codes offline and back them up in at least two secure locations.
- Beware of unsolicited emails; verify URLs before entering credentials.